$2.75 Million
Wrongful Death
Children of a firefighter who died while trying to rescue a couple in a fire in their home in San Pablo, CA. sued the alarm dealer and the alarm monitoring company. There was a ten minute delay between the time the home owner notified the alarm monitoring company of the active fire, to when the first crew was dispatched. The alarm monitoring company also reported the fire on the non-emergency line and described the situation as a fire alarm, rather than an active fire. The wrong terminology and incorrect phone line sent the call low on the fire districts priority list.